Buyer is responsible for any shipping costs associated with international orders.
Have an issue? or need to return something?
No problem. We will fix it.
Email us any time about a return or any issues with your item(s): email@example.com -we will respond as soon as we can (typically within 24 hours) and get started on your return, or help get your issue resolved quickly and to your complete satisfaction.
1) Return Policy
- Customer satisfaction is our number one priority! Most new, unused items can be returned within 30 days of the delivery date. All items must be returned in like-new, unused condition with original box/packaging, including manufacturer tags, parts, and accessories. Submit an email request for approval (to begin your return) before returning your item.
All returns will be for a refund. Exchanges must be placed as a new order. A restocking fee may apply for non-defective merchandise. Shipping is non-refundable for non-defective returns. Buyer is responsible for return shipping for non-defective returns. A return label will be provided if determined damaged/defective/mis-shipped. Additional details, photos, etc. may be requested.
2) Return Request Instructions (RMA)
1. A Return Merchandise Authorization number (RMA#) must be marked on the outside of the shipping box for product returns. Once your return is approved and good to go, we will assist you in filling out the RMA request to have your order returned within 30 days of it's delivery date.
2. You must ensure that merchandise is returned quickly to receive proper credit. This means that the item(s) should be returned by way of a reputable shipping carrier, the shipment should be insured, and it should have a tracking confirmation or some method of delivery confirmation.
3. Freight on merchandise being returned is to be prepaid.
4. Returns submitted by buyer will be shipped to (unless otherwise instructed):
3300 N Triumph Blvd Ste #G40
Lehi, UT 84043
5. Non-defective merchandise will be credited at original invoice price less shipping, handling, and restocking fees of 15%.
6. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation (including a copy of the invoice or packing slip) and all original parts.
7. Please provide us with return tracking as soon as possible as it may help with the RMA process.
Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15-25 business days from the date the item is delivered back.
*To be noted (FOR AND/OR REGARDING M.ELIZONDO BRAND RETURNS AND/OR EXCHANGES):
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful or Printify facility. When your return is received, an email confirmation will be sent to you.
Wrong Address - If you provided an incorrect address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven't registered an account on NaturalBlueMystic.com, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
NaturalBlueMystic.com does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returns due to remorse - We do not refund orders for buyer’s remorse.
Returns for size exchanges - will need to place a new order after a return is processed.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore NaturalBlueMystic reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.